Frequently Asked Questions
How does the annual membership work?
Membership provides immediate access to the Academy’s included certification programs for one year. You may complete one program at a time or move between them according to your professional needs.
Each program has its own curriculum, learning activities, completion requirements, certificate, and approved CCE hours.
Each program has its own curriculum, learning activities, completion requirements, certificate, and approved CCE hours.
The membership renews annually unless you cancel before your next renewal date.
How do cancellation and refunds work?
You may cancel at any time to prevent your next annual renewal. Access continues until the end of your current membership period.
The initial payment may be refunded if requested within 24 hours of purchase, provided you have completed no more than 25% of any program and have not received a certificate. Renewal payments do not qualify for refunds, and the initial payment becomes non-refundable once any of these limits has been passed.
The initial payment may be refunded if requested within 24 hours of purchase, provided you have completed no more than 25% of any program and have not received a certificate. Renewal payments do not qualify for refunds, and the initial payment becomes non-refundable once any of these limits has been passed.
What if unexpected circumstances interrupt learning?
If illness, bereavement, or another circumstance beyond your reasonable control prevents you from continuing please connect us through the "contact us" form down below.. Requests are reviewed individually and may result in an extension, deferral, refund, or another reasonable accommodation.
If a force majeure event interrupts the Academy’s delivery, we may extend access, reschedule, or replace the affected learning. Further details are provided in the Terms and Conditions.
How do certification and CCE hours work?
Each program has its own completion requirements, certificate, and approved CCE hours. Certification is awarded after all requirements for that program have been completed. The applicable CCE hours are identified in the individual program information.
Will new courses be added?
The Academy plans to add at least one new course each year. Active members will be notified when new learning becomes available and will receive access during their current membership period without an additional membership charge, unless otherwise stated.
Can I purchase a program individually?
No. Academy certification programs are available through the annual membership.
For private cohorts, team learning, or customized corporate training, visit our Corporate page or use contact us button down below.
What if I am already enrolled in a program?
Your existing access remains governed by your original enrollment terms. If the transition to the Academy membership affects you, we will contact you directly before making any changes.
Who can I contact for help?
For questions about membership, enrollment, access, certification, CCE hours, corporate learning, or technical support use "contact us" button down below. For account support, include the email address connected to your Academy account.